FAQ
Registration & Login
Q1: How do I register for a Upay account?
A: Open https://h5.unboundleess.com/pages/msg/index or download the app through the , click on "Register," choose to register with your mobile number or email, enter the verification code, set a password, and your registration will be complete.
Q2: What should I do if I don't receive the verification code during registration?
A: Please confirm that your mobile number/email address is correct and check your spam folder or if the message has been blocked. If you still cannot receive it, please try again later or contact customer service.
Q3: Can I bind both a mobile number and an email address at the same time?
A: Yes, it is recommended to bind both to ensure you receive notifications and to enhance security.
Q4: What should I do if I forget my password?
A: On the login page, click "Forgot Password" and reset your password by receiving a verification code via your bound mobile number/email.
Q5: Can I log in with a verification code?
A: Yes, you can log in by receiving a verification code on your mobile phone.
Card & Payment
Q6: How long does it take to activate a card?
A: After submitting your application, the system will process it automatically. It usually takes a few minutes, but some cases may require manual review.
Q7: How do I apply for a card?
A: Upay supports both virtual and physical cards. You need to purchase a card first, then go to the H5 page or APP to apply for card activation by filling in the required information.
Card Purchase Page: https://buy.ubdpay.com/uCard/buy?type=entity&no_verify_email=true
Q8: What should I do if my card is lost or stolen?
A: Please go to the "Card Management" page immediately to report the loss.
Q9: What payment scenarios does the Upay card support?
A: It can be used for online payments, purchases, transfers, etc., depending on the merchant's support.
Q10: How do I check my transaction history?
A: Go to "Homepage" -> "Transaction History," select the card you want to check, and choose the date range to query.
Assets & Exchange Rate
Q11: How do I check my balance?
A: You can view the total assets of your card on the Upay homepage. The assets displayed under "Me" -> "My Services" show the total assets in your wallet.
Q12: Is the asset data in real-time?
A: The asset balance is updated in real-time. The exchange rate data is for reference only; the final transaction exchange rate is subject to the system settlement.
Security & Account Management
Q13: How do I change my login password?
A: Go to "Me" -> "Security Settings" -> "Login Password," and you can change it after verifying with a code sent to your mobile/email.
Q14: How do I set a transaction password?
A: Go to "Me" -> "Security Settings" -> "Transaction Password," and set it after completing mobile/email verification.
Q15: What is the difference between a login password and a transaction password?
A: The login password is for account access, while the transaction password is used for payment confirmation, providing better security.
Q16: Can I cancel my card?
A: Yes, go to the "Card Management" page, click on the card you wish to cancel, and then click "Cancel Card." Please ensure the card balance has been transferred out.
Q17: What should I do if I notice suspicious login activity?
A: Please change your password immediately, check your bound mobile/email, and contact customer service to investigate potential risks.
Q18: Can I delete my account?
A: Yes, go to the "Me" page, click "Security Settings," and select "Delete Account." Please ensure your account balance has been transferred out.
Friend Invitation
Q19: How do I get my invitation code?
A: Go to "Me" -> "Invite Friends" to view your code. Click "Copy" to quickly copy it.
Message Center & Customer Service
Q20: What is the purpose of the Message Center?
A: You can view system notifications, service information, and payment information for easy account management.
Q21: How do I contact customer service?
A: Go to "Me" -> "About Us" -> "Feedback" to submit a ticket. Fill in the title and description, and you can upload screenshots. Customer service will reply as soon as possible. You can also contact us via "Me" -> "Contact Us" or choose online support, phone, or email.
Q22: How long does it take for customer service to respond?
A: Typically within 1-2 business days. For urgent issues, please select "Urgent" as the problem type.
Personal Information & Settings
Q23: How do I change my profile picture?
A: Go to "Me," click on your profile picture, select an image, crop it, and save.
Q24: How do I change my nickname?
A: Go to "Me," click on your profile picture, click the nickname field, enter a new nickname, and save.
Q25: Can I change my Login ID?
A: The Login ID is for viewing purposes only and cannot be changed.
Q26: What languages are supported?
A: Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Bahasa Melayu, etc.
Q27: Do I need to restart the app after switching languages?
A: No, the system will automatically switch the language after your selection.
About Us & Help Center
Q28: Where can I find the Upay version information?
A: You can check the app version details on the "About Us" page.
Q29: How can I view the legal terms and policies?
A: You can view the relevant terms and policy documents on the "About Us" page.
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